How to connect Telegram

On Telegram you send us a change in a few seconds and find out as soon as it is done. Telegram is free and works on your phone and your computer.

Connecting

1. If you do not have Telegram, download it to your phone and sign up.
2. In the panel, open Settings and the Telegram section (it also works in the waiting room or in the Getting started guide).
3. Click Connect Telegram.
4. On your phone, Telegram opens with our bot @klienterabot. Press Start.
5. On your computer, a QR code appears. Scan it with your phone camera, Telegram opens, and you press Start. Or click the link under the code.
6. The panel switches to Connected by itself and the bot sends you a test message.

The link is valid for 30 minutes and can be used only once. If it has expired, click Create a new link. You can connect more chats too (for example a colleague) with Connect another chat.

What the bot sends you

• new enquiries from your website,
• the status of your requests: received, we're on it, done,
• replies from us,
• payment notices (invoices only as a link to the panel).

You set what goes to Telegram and what goes by email in Settings, in the Language and notifications section.

How to send it a request

Write as in an ordinary chat:

• "Change the opening hours: Monday to Friday 9 to 5."
• "Replace the main photo on the home page." and send the photo.
• Voice message: say what you want, we transcribe it and do it.

Every message is recorded as a request. The bot confirms its number and an estimate of when it will be done. A file can be up to 10 MB, for a bigger one use the panel.

Commands

• /nova: the next message will be a new request
• /poziadavky: your latest requests
• /stav: what we are working on right now
• /web: links to the panel and website
• /pomoc: list of commands

Disconnecting

In Settings, in the Telegram section, click Disconnect next to the chat.

We never send passwords through the bot and we never ask you for them.