1. Cancelling the subscription (everyone)
You are not tied to any term. Just write to info@klientera.com or cancel in the panel. You can cancel at any time: the service runs until the end of the month you have already paid for, and the next payment is not charged. No penalties. A month that has already started and been paid is not refunded, unless the law says otherwise or we made a mistake (point 4). A prepaid period (3, 6 or 12 months with a 5% discount) cannot be cancelled during its term and is not refunded, except in the cases in point 4. If we end the contract because of a breach on your side, the paid period is not refunded.
2. 14-day withdrawal (private website order only, EU consumers)
If, as an individual, you ordered a website exclusively for private purposes (you are a consumer) and you live in the EU, you can withdraw from the contract within 14 days of concluding it, without giving a reason.
Just state clearly that you withdraw, at info@klientera.com. You can use this text: "I withdraw from the website subscription contract concluded on …, name and email …".
If you expressly asked us to start work right away (for example building and launching the website) and you withdraw within the 14 days, you pay a proportionate amount for the time the service ran. We refund the rest.
If we have fully performed the service and you expressly agreed before we started that you lose the right of withdrawal, the right ends. This applies to one-off services performed in full, not to a running subscription.
Outside the EU (for example the USA) there is no statutory right of withdrawal, but you can cancel the subscription at any time under point 1.
3. How and when we refund
We refund within 14 days of receiving your withdrawal, by the same method you paid with (card through Stripe). Your bank may take a few days to show it.
4. When we refund outside withdrawal
- if we charged you by mistake or twice,
- if we charged you after a valid cancellation,
- if the service was not provided, or was provided defectively through our fault, and we cannot put it right (by repair or a proportionate discount),
- if you end the contract because your website or online shop under our management did not work through our fault for more than 48 hours in a row (point 11 of the Terms): we refund the proportionate part of the paid, including prepaid, period,
- if during a prepaid period we terminate the contract because of force majeure or because we discontinue the service entirely for all clients: we refund the proportionate unused part,
- if advertising on our agency account ends: we refund unspent credit, reduced only by the fee 4% already charged.
5. Buyout and add-ons
Once the website is handed over under a buyout ($349) the payment is not refundable if you are a consumer who expressly agreed to immediate performance. The same applies to add-ons we have already delivered. An add-on we have not started to deliver is refunded.
6. Contact
Ask at info@klientera.com. Also read the Terms of service.