Invoices, billing details and changing your card

You pay the subscription by card, monthly in advance. You get an invoice for every payment, including one-off purchases (add-ons, quotes). Invoices are issued by the Stripe payment system using the details you enter in the panel.

1. Billing details

1. Open Settings and the Company and billing section.
2. Fill in the Company name, Company ID, Tax ID, VAT ID (only if you are VAT registered) and the Registered address in the form street, postcode city (for example Hlavná 12, 811 01 Bratislava).
3. In the Billing email, enter the address where invoices should go (for example your accountant's).
4. Click Save.

After you save, the details are also passed to Stripe. The next invoice will already carry the new details. Invoices already issued do not change. If you need to correct an older invoice, write to us.

If you do not have a company ID, that is fine. Fill in your name and address and the invoice will be issued to you. The company ID does not decide the type of agreement, the purpose of the order does. See Approving the preview, the agreement and your first payment.

2. Where to find invoices

1. In the menu, open Billing.
2. In the Invoices section you see all invoices with their status (Paid, Awaiting payment, Payment failed, Refunded).
3. Click Download PDF.

We also send you the invoice by email to your billing email. You can download all invoices at once in the Stripe portal too (below).

3. Changing your payment card

1. In Billing, click Open billing portal. The secure Stripe portal opens.
2. Under the payment method, choose to add a new card and set it as the default.
3. You can remove the old card.
4. Use the back button to return to the panel.

The account owner and a team member with the Accountant role can change the card. Only the owner changes the subscription and purchases.

When a payment fails

The panel shows the notice Payment failed and you receive an email. Click Pay again / change card, change your card or pay the invoice again. Your website keeps running. If the payment still does not go through after reminders, we temporarily suspend the website after 30 days. Nothing is deleted, and after you pay the website restores itself.

Give your accountant the Accountant role in Team. They will download invoices themselves and will see nothing else in the panel. See Adding a team member.