How to send a change request

A request is any change or question: a new text, a price, a photo, opening hours, a new page or just a question. We make an ordinary change within 2 working days. For bigger things, we quote you first.

In the panel

1. In the menu, open Requests and click New request.
2. Under What is it about?, choose a type if you can (it helps us, but it is not required).
3. In the What do you want to change? field, write what to do. Optionally, say which page it is about.
4. Add photos or files with Add a photo or file.
5. Click Send request.

You see a confirmation with a deadline straight away, and you receive an email with the request number and an estimated completion date.

Online shop: the form has change types (products, prices, design, shipping and more) and quick templates, for example Add a product or Start a sale. The template inserts a skeleton of text, you just fill it in. See also Products in Shopify.

By email or on Telegram

• By email: reply to any of our emails about the request, and your reply is added to it.
• On Telegram: write to the bot, send a photo or a voice message. See Telegram.

Everything ends up in one place, under Requests.

How to write it so it is quick

• Specific: "On the Services page, change the price of a haircut from €15 to €18."
• With an attachment: "Add these 4 photos to the gallery." and attach them.
• One request, one topic. Several things at once are fine, just put them one under another.

"Fix the prices" forces us to ask follow-up questions and takes longer.

Statuses

• New: we have it and have scheduled it.
• We're on it: we are working on it. We will let you know.
• Waiting for you: we need an answer or material from you.
• Done: it is finished, you receive an email (and a message on Telegram, if you have it).
• Declined: we cannot do this, and we will write the reason.

If something is not right after we finish, reply to the email or write in the request. We will reopen it.

Bigger things

For a bigger change (a new feature, a new section, a major design change), we send you a quote with a fixed price. You see it in the panel and either pay it or decline it. Only then do we start.